ANDBC Tourism Experience AND 2024 Terms and Conditions

AND Tourism Experiences, Walks, and Tours Programme 2024

Please note for these programmes the following T’s & C’s are applicable:

•    All tickets bought online include a booking fee. Tickets may be purchased in person or via telephone with no booking fee from Ards Visitor Information Centre, Bangor Visitor Information Centre, Ards Art Centre and North Down Museum.

• RIB Experiences
  SAFETY RESTRICTIONS - This experience is NOT suitable for anyone with epilepsy, back or spine issues, anyone who is pregnant and anyone with any other known issues that might be affected by the impact of wave (Whole Body Vibration).  Participants will be required to confirm to the provider that they are not affected by any of the above before boarding the boat.  If you have a family history of osteoporosis or are unsure of whether your medical condition may place you at risk, please consult your physician before booking. 
  AGE RESTRICTIONS -  All children under 16 must be accompanied by an adult.  
  Boat and Bakes - Minimum age 3.  Sunrise in the East - Minimum age 12.

• Dietary requirements: Please ensure that you check with all members of your party regarding food allergies, intolerances, and dietary requirements prior to booking tickets. It is the responsibility of the ticketholder to inform a member of staff at the host venue / caterer about food allergies, intolerances, and specific dietary requirements. This must be done at least 72 hours before the experience.      

•    Accessibility: As the Experiences Programme covers a wide range of activities and locations, it is recommended that you speak to the venue, or experience provider, if a member of your party has specific accessibility needs.

•    Provision for Carers - Experience programme elements: Where practicable providers within the Experience Programme will aim to accommodate carers and be as inclusive as possible. With such a diverse range of activities, operated by a number of providers, it is necessary for this to be assessed on a case-by-case basis.

Please contact Bangor Visitor Information Centre, Tel: 028 9127 0069, and they will be able to help address your enquiry.

•    Provision for Carers - Walks and tours programme elements: Where practicable ANDBC will aim to accommodate carers and be as inclusive as possible. Due to the variety and nature of the programme, this requires assessment on a case-by-case basis. If you require further information in relation to this, please call Bangor Visitor Information Centre, Tel: 028 9127 0069, and they will be able to address your enquiry.

•    Refunds / Exchanges: Once purchased, tickets cannot be refunded or exchanged unless an experience is cancelled by the organiser. For all ticket Terms and Conditions please see TicketSource terms and conditions.  Main TicketSource conditions relating to Refunds and cancellation can be found on pages 3-5 below.

•    Cancellation: Activities/events may be subject to change or cancellation and may be weather dependent – best efforts will be made to inform you of any changes. 
o    Where an event is cancelled all tickets will be refundable. We will contact you as soon as we know an event has been cancelled and refund the ticket price and any booking fees.

o    If cancellation takes place refunds will be made by automatic refund to payment card for online purchases only. For in person or phone payments by card (for debit or credit card payments) refund to the card of purchase can be made by phone. For cash and cheque payments all refunds are made by cheque with cheques normally posted within ten working days of the original event date.

•    Photos and/or video footage filming may take place during these events. Images may be used in Ards and North Down Borough Council promotional material. If you do not want your image to be used, please inform staff at the experience, walk, or tour you attend. Information on UK GDPR and relevant Privacy Policy is available here. 

•    The Experience Provider / Venue management reserves the right to:
o    Refuse admission to the ticket holder to the premises.
o    Refuse admission to latecomers  unless there is an interval in the performance /event.
o    Cancel or abandon the performance / event for reasons beyond its control without notice and without being liable to pay any person compensation or damage whatsoever other than, at the Management's discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.
o    Refuse use on the premises of any camera or any form of audio or visual recording equipment.

Ticket Provider

TicketSource is the ticket provider, their Terms and Conditions can be found at Terms and Conditions (ticketsource.co.uk)

Of particular note is section 6 regarding Exchanges and Refunds:

6.1 Exchanges and Refunds

 Unless where an event is cancelled, postponed, or significantly changed (see sections 6.2, 6.3, and 6.4), it is the Event Organiser’s responsibility to resolve Customer exchange or refund requests subject to their own policy. We encourage Event Organisers to state their policy for ad hoc refund or exchange requests during the booking process.

The Event Organiser can refund or exchange a booking via their TicketSource account.  The booking fee is non-refundable if an Event Organiser processes the refund. The booking fee is only refundable if an event is cancelled or significantly changed (e.g., change of date, venue, or headline act) and TicketSource will process these ticket refunds.

TicketSource does not permit exchanges for tickets to events staged by different Event Organisers.

6.2 Cancelling an Event / Customer Rights

You must notify TicketSource of a cancelled event as soon as you become aware of the cancellation.  This can be done by either cancelling the event within your account or by emailing support@ticketsource.co.uk if you are unable to cancel the event.

When an event is cancelled by the Event Organiser, Customers will be entitled to a refund in accordance with the TicketSource Purchase Policy.  TicketSource will action the refunds on your behalf.  We will refund the purchase price of a Customer's tickets including the booking fee, (but excluding any delivery charge, refund protection or telephone service fee); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Donations and Sundry Items will also be refunded in full.

Where TicketSource has been notified by the Event Organiser of an event cancellation, we will use best endeavours to contact Customers by email (using the details provided at the time of booking) advising them of the cancellation and initiating the refund process.

TicketSource is normally notified in advance of any pending Event cancellation by the Event Organiser. We then automatically initiate refunds to all Customers. Customers can also notify TicketSource directly if they discover than an event has been cancelled by emailing cancellations@ticketsource.co.uk. Refund requests for a cancelled event must be sent to TicketSource no later than the Monday morning following the event date.

6.3 Event Postponed or Change of Venue / Customer Rights

You must notify TicketSource of an Event postponement or change of venue as soon as you become aware.  This can be done by either updating the event date/venue within your account or by emailing support@ticketsource.co.uk if the new event date has not been confirmed.

If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the Customer wish to attend the revised event or alternatively the Customer will be entitled to a refund in accordance with the TicketSource Purchase Policy.  TicketSource will action the refunds on your behalf.  We will refund the purchase price of a Customer’s tickets including our booking fee, (but excluding any delivery charge, refund protection or telephone service fees); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket.

Customers must contact TicketSource as soon as possible and no later than one working day prior to the revised event date to request a refund. After this cut-off time, TicketSource is unable to offer refunds and requests should be directed to the event organiser who may refund at their discretion, but this is not guaranteed.

6.4 Significant Change to Event Line-up

Should the named headline artist not appear or if there is a change to the named performance – as stated in the TicketSource platform booking pages at the time of purchase - then TicketSource will on request refund the purchase price of a Customer's tickets including our booking fee, (but excluding any delivery charge, refund protection or telephone service fees) whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. This is in accordance with the TicketSource Purchase Policy.  Customers must contact TicketSource as soon as possible and no later than one working day prior to the revised event date to request a refund. After this cut-off time, TicketSource is unable to offer refunds and requests should be directed to the Event Organiser who may refund at their discretion, but this is not guaranteed. Decisions made by TicketSource under this clause regarding refunds due to change of headline act or change of named performance are final.

For significant changes to the content of an event, Customers should direct their refund request towards the Event Organiser for consideration.

6.5 Refunds requested after the Transfer of Funds

Subject to the refund request timeframes stated in points 6.2 (cancelled events), 6.3 (postponed event or change of venue) and 6.4 (change of headline act), any refund requests received after these times must be sent to the Event Organiser who will become liable for the refund if a refund is due under these Terms and Conditions. TicketSource will not be liable for any refunds once the process to transfer ticket income to the Event Organiser has commenced.

Last updated: March 2024.